Provides general production support Monitor daily production performance and inventory levels as assigned. Conduct data and trend analysis to identify areas of improvements. Triage daily production issues. Recommend and implement interim workarounds. Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit. Create and update o

Create and design training material, online content and storyboards that simulate problem solving and on the job best practices. Work closely with and support the Staff Development team to create Internal Operations specific curriculum. Ensure the instructional integrity and educational effectiveness of all training materials produced. Demonstrate understanding of adult l

Responsible to prepare and coordinate the accounting and reporting for requirements of the ACA Prepares Statutory Health Care Exhibit (SHCE) report for the Association. Obtains information from various departments, documents processes and procedures, interprets and summarizes data, and completes report in accordance with Federal guidelines. Applies systematic, logical ana

General Administrative Support Relieves the CEO/assigned Executive(s) of majority of administrative functions and tasks, ensuring the most effective/efficient use of the Executive's attention and focus. Drafts routine and specialized correspondences on behalf of the CEO/assigned Executive(s). Receives, reviews and determines the appropriate parties to channel/direct sensi

Advanced Analytics and Technical Expertise Performs data analysis to address complex business questions, applies data programming and statistical methodologies where applicable. Documents and communicates data strategies, analytic methods and results, and findings and impacts. Determines what kind of analytics will be performed (descriptive, predictive, prescriptive) and

Train and oversee the Operations Support team. Schedule and manage the team's functions and activities that support the Contact Center, activities such as data entry into Salesforce, preparing invoices for payment for HMSA's vendors, fulfilling requests made by members through HPNs or HMSA's online channels, coordinating employee travel requests, processing employee expen

Provides general production support Monitor daily production performance and inventory levels as assigned. Conduct data and trend analysis to identify areas of improvements. Triage daily production issues. Recommend and implement interim workarounds. Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit. Create and update o

Project Team Leadership Lead cross functional project staff, subject matter experts and vendor partners with the initiation, strategy setting, planning, and implementation of various business critical projects. Develop and analyze requirements, reports, policies and procedures and other formal documentation to meet regulatory compliance operations and oversight. Create an

Performance Meet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities. Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members. Proactively promote HMSA and USAble product o

Responsibilities include, but are not limited to the following Influence information strategy By partnering with business unit leadership, and through the rationalization of the information value chain, the information architect will provide strategic recommendations to maximize the value of information assets via their creation, access and use. Maximize value derived fro

Customer Experience Provide all customers with an exceptional customer focused and positive HMSA Center experience. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence. Build enduring relationships with HMSA's customers/members and other consumers by becomin

Employee Relations Activities Maintains an understanding of the legal and business risks involved in all employee relations issues, including investigations, inquiries, and complaints. Records and produces notes based on this understanding, considering all applicable employment laws, regulations, and guidelines to ensure compliance and prevent liability. Creates, organize

Engagement, Assessment, and Planning Conduct comprehensive assessment including a health and functional assessments (HFA) or initial assessment (IA) by gathering clinical information which includes past medical history, medications, physical/psychosocial factors, cultural influences, evaluation of health care barriers to include available support systems, available benefi

Support the development of new products and benefits by performing the analysis and coordinating the efforts of others to produce the necessary information to be used in decision making by HMSA leadership. Produce comprehensive assessments of proposed changes through collaborative efforts with internal partners and subject matter experts. Prepare financial, brand, regulat

Engagement, Assessment and Planning Engages members in the case management program (outreach and successful enrollment) using diagnostic cost group classifications or other tools which identify the relative risk score and illness burden. Identifying catastrophic health care users with significant health care costs is a priority. Conducts and documents a comprehensive asse