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At Dunkin' Donut we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.
We offer competitive base pay, gas card & cash sign on bonus, heath coverage, tuition reimbursement, and two weeks of vacation after a year of service.
PRIMARY PURPOSE:
The Shift Leader is responsible for the general operations of a store under the control of a Store Manager.
Essential Duties and Responsibilities:
Product Quality
- ServSafe certified
- Practices all safety and sanitation procedures
- Maintain coffee standards
- Maintains donut case standards
- Ensures that bagels are within their 8-hour shelf life
- Ensures product shelf lives are met
- Ensures all products are available
- Understands and executes the donut change over process
Guest Service
- Providing a pleasant and proper greeting
- Properly suggestive selling
- Repeating orders to ensure accuracy
- Payments are handled correctly
- Drive-thru guests receive a total at the speaker
- Providing a 2-part Thank You
- Team Service is used to expedite the process of assembling customer orders
- Drive-thru Service times are met, monitored and logged daily
- Speed and accuracy times are met at both the front and drive-thru
- A sense of urgency is displayed by all
- Deployment chart utilized and completed daily
Cleanliness
- Maintains all customer view areas and restrooms
- Utilizes a cleaning system
- Practices all safety and sanitation procedures
- Demonstrates proper hygiene
- Understands the Dunkin Donut Employee Health Standards
- Ensures the three compartment sink is properly set up
- Ensures sanitizer buckets are at proper concentration levels
- Ensures all foods are dated and FIFO (First in, first out food rotation) is present
- Service area is neat, clean and properly stocked
Supervising Skills
- Assists in maintaining a team atmosphere and motivates team
- Utilizes and practices the LAST process
- Models behaviors outlined in the Pocket Operations Guide
- Utilizes TTM (talk to me)
- Takes Pride in their work
- Has good communication skills
- Patient
- Leads by example
- Takes Initiative
- Uses time productively
- Actively delegates tasks
- Exhibits a sense of urgency
Training and Development
- Assists in training for new product roll outs
- Follows up on new and existing crew members
- Continuously gives feedback to team to improve performance
Administration
- Daily tracking of Service times
- Over rings properly executed
- Cash policies properly executed
- Top 25 checklist completion twice daily
- Deployment chart posted and utilized daily
Working Conditions
- Works indoors under regular Restaurant conditions.
- Works outdoors under regular weather conditions as needed.
- Works with a variety of Restaurant equipment.
PHYSICAL DEMANDS:
- Continuous standing for extended period of time, handling, fingering, use of eye-hand-foot coordination and corrected vision.
- Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; pushing, pulling, lifting, and carrying up to 50 lbs. of merchandise cartons.
- Seldom requires sitting, running and visiting/working at other sites.
Education/Training:
- High School Diploma or equivalent.
- Successfully completes all training including (but not limited to) Dunkin' Donuts Online University requirements, basic restaurant training, and Human Resource Training.
- On the job training provided by the Restaurant Manager and Assistant Restaurant Manager.
Other
- All other duties as assigned.
REPORTS TO:
Restaurant Manager
The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.